Make Every Season Worry-Free!
Enjoy top-quality heating, cooling, and plumbing solutions with no upfront costs, no hidden fees, and zero headaches.
What is the Premier Program?
Imagine upgrading to a brand-new, high-efficiency system without the big upfront cost. With the Premier Program, your new equipment, seasonal tune-ups, replacement filters, and even surprise repairs are all wrapped into one simple monthly payment. Think of it as an all-in-one solution: you get modern, energy-saving equipment installed, plus the year-round care to keep it running at its best.
No more unexpected repairs – everything is handled by our team so you can relax in a home that’s always prepared for whatever the weather brings. And if life changes, you have flexible options at the end of the term. It’s a straightforward, hassle-free way to enjoy lasting comfort, season after season.
What is Covered?
Heating Systems
Cooling Systems
Hot Water Systems
Standby Generators
Why Choose the Premier Program?
- Predictable Costs: One easy, affordable monthly payment covers it all.
- Zero Maintenance Worries: We handle tune-ups, filter changes, and seasonal check-ups.
- Rapid Repairs: If something breaks down, we fix it at no extra cost, with priority service.
- Expert Support: Certified technicians ensure top performance and reliability year-round.
- Energy Efficiency: Modern, high-efficiency systems can help lower your utility bills.
Simple Steps to Total Home Comfort
Step 1
Consultation & Assessment
Our [City Name]-based experts evaluate your home’s needs.
Step 2
Customized Installation
We install the perfect system to keep you comfortable.
Step 3
Ongoing Maintenance & Support
We handle all upkeep, so you never lift a finger.
Step 4
Worry-Free Living
Enjoy peace of mind knowing we’ve got you covered 24/7.
Areas We Serve
- Belmont
- Boston
- Brookline
- Cambridge
- Lexington
- Medford
- Newton
- Somerville
- Weymouth
- Winchester
If the home comfort system breaks down, how fast will you service it?
As a Premier Program® member, you can expect priority service should the heating and cooling system ever need servicing. Please contact your Sila and one of their qualified service technicians typically will be dispatched to your home within 24 hours or less.
What is the installation process and how long does it take?
The installation is performed by Sila. Installations in most cases take about a day. Sila will set up a time and day for the installation that is most convenient for you and fits with your schedule.
Are there additional costs, other than the Premier Program monthly payment?
With the Premier Program, all home comfort system maintenance, consumable parts (air filters and UV bulbs) and covered repairs are included per the terms of your Premier Program agreement.
Will someone show me how to work the home comfort system and the controls?
Yes. Sila will answer all your questions concerning how the home comfort system works, walk you through how to properly operate the new controls and show you how to change the consumable parts as required.
What brands of home comfort equipment do I get with the Premier Program?
Sila works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, Sila will recommend the best options for you to consider.
What happens to my old home comfort system?
Sila will safely remove and dispose of your old home comfort system in an environmentally friendly manner.
How do I schedule maintenance of the home comfort system?
Sila will contact you to schedule the annual home comfort system maintenance. However, if you must reschedule that appointment, contact Sila to do so, at your earliest convenience.
What if I sell my house?
If you sell your home, you have a couple options with the Premier Program
Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.
Option 2: Contact Service 1st Financial to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.
How long does this Premier Program service last? What happens when it ends?
The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1)upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.
Who do I contact with questions about the home comfort system?
For questions concerning the home comfort system, contact Sila. Contact information is included in your Premier Program agreement.
Who do I contact with questions about my bill or making a payment?
For billing questions, please contact Comfort Connect™, and one of our dedicated customer service team members will answer any of your questions. You can contact us via email at [email protected] or call us toll-free at (888) 342-7005.
Who do I contact if I want to transfer the Premier Program service?
If you wish to transfer your Premier Program agreement, please contact Comfort Connect™, and one of our dedicated customer service team members will review your options with you. You can contact us via email at [email protected] or call us toll-free at (888) 342-7005.
Upgrade Your Comfort Today
Ready to enjoy a home that is always comfortable, efficient and worry-free?
